Refund policy

Refund & Exchange Policy

At vapesgdeliverynow.com, we are committed to providing you with the best shopping experience. Please read our policy carefully regarding defective items and exchanges.

1. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify our customer service team via WhatsApp within 2 days of receiving your order.

• Reported within 2 days: We will arrange a free exchange for you.

• Reported between 3 to 7 days: If the issue is reported after the 2nd day but within 7 days, a delivery fee of $15 – $20 will apply for the exchange service.

2. Strict Deadline (After 7 Days)

• Over 7 days: Once 7 days have passed from the delivery date, strictly no exchanges or refunds will be accepted under any circumstances.

3. How to Contact Us (WhatsApp Only)

To avoid delays, we handle support exclusively through WhatsApp and strongly advise against sending emails.

• Contact Representative: Please contact the same customer service representative who processed your original order for the fastest resolution.

• Direct Link: wa.link/vapetapesg

• Required Proof: Please provide clear photos or videos of the defective or incorrect item when messaging us.

4. Exchange Eligibility

To be eligible for an exchange, your item must meet the following conditions:

• Be in the exact same condition as when you received it.

• Be in its original packaging, complete with all tags, seals, and included accessories.